[Client’s Name]
[Client’s Address]
Date: [Date]

Re: Engagement Letter for Services Provided by AnyCorp

Dear [Client’s Name],

This letter confirms that AnyCorp (“AnyCorp”) has been retained by [Client’s Name] (“Client”) to provide the services (the “Services”) outlined below. The purpose of this letter, along with the attached Terms and Conditions and the Proposal dated October 8, 2023, is to establish our mutual understanding of the terms of this engagement. Together, this letter and the proposal constitute the entire agreement regarding AnyCorp’s provision of the Services.

Background

AnyCorp understands that your organization is currently advancing a major Oracle initiative, specifically within the Oracle Financial applications. This implementation has required substantial changes to both the hardware infrastructure and migration from legacy systems. During the transition, Client has faced significant challenges, particularly with key Oracle Financials application modules. Several factors have contributed to these challenges:

1. Accelerated Implementation Schedule
   To meet YR2023 compliance objectives, Client has pursued an expedited timeline. Limited availability of internal resources for managing the implementation and of experienced personnel for administering the system has posed substantial challenges.
2. Incomplete Business Requirements Analysis
   Factors such as scope creep, uncoordinated software modifications, and gaps in system and user documentation have complicated the transition. Additionally, reluctance from some users to adapt business processes to the new system, coupled with incomplete user training, has led to increased frustration.
3. Manual Adjustments and Workarounds
   To stabilize the Oracle environment, Client has relied on manual adjustments and workarounds, which have further complicated system performance and data reliability.
4. System Performance and Data Quality
   The user community has expressed concerns regarding system reliability and data quality across the Oracle applications, which have impacted operational efficiency.
5. Customized Code Concerns
   Management is concerned that customized coding and alterations to Oracle’s base applications may lead to complications in future version upgrades, resulting in higher maintenance costs and increased dependence on the software vendor.
6. Impact on Operations and Reporting
   The organizational shift to a complex technology infrastructure has affected internal operations, financial reporting, and Client’s ability to serve its key customers effectively. Instabilities in critical processes have led to inconsistent performance and security measures.

Given these challenges, Client has determined that the current system requires a thorough assessment and targeted mitigation strategies to address current issues and develop robust plans for future operations. Consequently, Client has requested AnyCorp’s expertise in assessing the current Oracle implementation, as outlined in the Scope and Approach section of this engagement letter.

Engagement Scope and Objectives

Client’s goal and AnyCorp’s objectives for this engagement include:

• Conducting a comprehensive assessment of the current Oracle environment, identifying system inefficiencies, data quality issues, and performance bottlenecks.
• Analyzing system customizations to evaluate potential risks associated with upgrades, including maintenance cost implications.
• Reviewing user training and documentation to identify gaps affecting system adoption and operational efficiency.
• Recommending mitigation strategies to stabilize the Oracle environment and ensure reliable performance and data integrity.
• Outlining a roadmap for Client’s future Oracle operations to enhance system resilience, support business processes, and meet evolving operational needs.

Terms of Engagement

This engagement will proceed based on the Terms and Conditions attached to this letter, along with the proposal dated October 8, 2002. Any modifications to the scope, deliverables, or fees will require written agreement between both parties.

Please confirm your acceptance of the terms outlined in this engagement letter by signing below. Once signed, AnyCorp and Client will proceed with the next steps required to initiate the engagement.

Acceptance

For AnyCorp:
Name: ____________________________
Title: ____________________________
Date: ____________________________

For [Client’s Name]:
Name: ____________________________
Title: ____________________________
Date: ____________________________

Thank you for choosing AnyCorp as your partner in this critical initiative. We look forward to working with you to achieve your Oracle system goals.

Sincerely,

[Your Name]
[Your Title]
AnyCorp