Tronmaster stands out with its unique value proposition, offering a comprehensive range of products and services to support all areas of the enterprise. Our focus is to help make your organization more effective and efficient. Our products and services address various needs, including Program / Project Management, Technology Solutions, Network Engineering, ERP Implementation, Staffing Augmentation, Coaching and Training, Systems Integration Assessment and Implementation, Business Continuity Planning & Disaster Recovery Planning. We also provide performance measurements and balanced scorecards, productivity and process improvement, software asset management, technology readiness, quality assurance, customer satisfaction, skills proficiency, and more!  

Tronmaster’s service helps clients build value, manage risk, and improve performance. It works with companies that must change their “organizational mindsets” to become more competitive and successful in their marketplace. Our solutions are not only focused on quick results but also on unleashing the full potential of your people. Our dedication to guiding companies through the transformation process is reflected in our core solutions. We are confident that our experience will enable the project team to make pragmatic decisions that optimize these goals, giving you the confidence and reassurance you need.

Tronmaster's professional team, with over 50 years of collective experience, has successfully managed large-scale projects with prestigious organizations such as the US NAVY, US Army, US Air Force, City of Memphis, Department of Energy, FDA, FedEx, IBM, Walgreen, Wells Fargo, Pfizer, BlueCross BlueShield, City Bank, Bass Pro Shops, ServiceMaster, Smith & Nephew, and USTDA. This extensive experience is a testament to our team's capabilities and will provide you with the security and trust you need in our services. We believe that thorough planning, consistent involvement, reporting, and comprehensive documentation are critical elements to support each effort, ensuring our clients' confidence in our capabilities.

In the public sector/ERP implementation, our consultants’ members have over 50 years of experience delivering exemplary results. We have a proven track record of successfully implementing solutions for numerous government entities, including the City of Memphis, MLGW, the City of Miami, the City of Dallas, the City of Atlanta, the City of Detroit, the City of New York, the City of West Palm Beach, the City of St. Petersburg, the City of Salem, Orange County, Pinellas County, Genesee County, and Larimer County. Our extensive experience in the public sector reassures our clients of our ability to deliver results. 

The Information Technology Strategic Plan (ITSP) will provide a roadmap that strategically assesses the existing uses and potential opportunities for using computer applications and other technologies and innovations. This will enable your organization to adopt the most appropriate solutions to ensure the most coordinated and efficient delivery of services within all departments. The ITSP will identify a high-level vision and goals for the Information Technology Department. The scope will define the "new normal" and the role of IT over the next five years. The plan will identify future technology challenges and possible resolutions. The scope of work will be based on responding to the following challenges:

• Recognize your organization's current and long-term fiscal challenges
• IT is challenged to redefine itself and become more efficient and cost effective
• Assess where IT is today and institute change where needed
• Examine creative methods of providing services as applicable to the business needs of your organization

The following broad objectives will drive the Service Methodology and Work Approach followed by the Tronmaster Team:

• Assess your organization's current IT environment.
• Review the existing network infrastructure and make recommendations for improvement, including expanding our Fiber infrastructure.
• Review the existing Application Portfolio and Architecture
• Assess existing Business Continuity and Disaster recovery status
• Assess existing Geographical Information System status
• Assess existing Content Management status
• Assess existing IT infrastructure status in terms of project management support, policies, standards, and potential compliance concerns
• Review the existing IT staff structure, salaries, and organization.
• Involve key staff in identifying immediate and future needs through selected and focused interviews
• Create a list of goals, issues, and risks identified during the review
• Develop recommendations for addressing each.
• Prepare an ITSP that:
• Addresses a five (5) year time horizon
• Is delivered within three months of contract execution and initiation
• Incorporates a roadmap for implementing the strategic plan with key milestones
• Includes recommendations for restructuring, new staff, responsibility changes, and salary adjustments.
• Present the completed ITSP to the IT Steering Committee and other groups within the engagement timeframe for review and recommendations.

Project Management Office (PMO)

Tronmaster establishes a Project Management Office (PMO) for their clients as a means of achieving a greater degree of success in project management. As part of its Charter, the PMO creates and maintains a documented Project Management Methodology for all projects. This methodology is designed to meet the needs of all organization segments as they engage in project work. It serves as a guide to the organization as it selects its projects, to project teams as they plan the work, to management as they supply the required oversight, and to Sponsors and Customers as they collaborate in designing and delivering new business systems. This methodology is intended to be consistent with the Project Management Institute’s (PMI®) Guide to Project Management Body of Knowledge (PMBOK®). It should apply equally well to and meet the requirements of large and small projects. Various templates are available to support this methodology.

PURPOSE

This document describes in detail the process Tronmaster intends to use during the initiating, planning, managing (controlling and executing), and closing stages of technology projects.

In defining this methodology, the PMO hopes to reach the following goals:

• Provide a common point of reference and a shared vocabulary for talking and writing about the practice of project management for technology projects within their client's enterprise
• Increase the awareness and professionalism of sound Project Management Practice by those charged with the responsibilities defined in the methodology.
• Define the roles of the Executive Committee, Sponsor, Project Manager, Stakeholders, Technical and Business Leads, and other team members and obtain consensus within the organization about their importance as Critical Success Factors (CSF).
• Create the basis for a collaborative environment in which everyone engaged in technical project work understands what is required of them and why those requirements are key to improving project results.

Tronmaster Methodology Overview: We believe we are successful only when your organization achieves the benefits sought from implementing products. To ensure this success, we have developed our proprietary Implementation Methodology, which draws on the knowledge base of our staff, whose combined experience totals over 50 years. Using our implementation methodology, our consultants begin each project with a proven comprehensive toolkit, which ensures a complete solution and reduces the project timeline. This is a customized PMO setup solution containing over 40 documents. It consists of tools, processes, templates, and metrics designed with your company name and logo tailored to your needs. In addition, we will provide 40 hours of implementation, deployment, and phone, email, and web-ex-related support.

Business Continuity and Disaster Planning Program (BCP/DRP)

A disaster is a disruption of business operations for an unacceptable period. Disruptions can encompass an array of issues from central and regional to local site events that prevent or preclude returning to a work site, including:

• Floods
• Electrical problems
• Regional disasters
• Fires
• Terrorist activities
• And so on.

This document provides a comprehensive program that includes policy, standards, procedures, and guidelines for establishing custom business continuation and disaster recovery planning in an organization.  The document provides guidelines for developing, maintaining, and testing business continuation plans.  More importantly, the document seeks to guide planning effective resumption strategies for critical business operations within stated recovery time objectives defined by individual organizational units. Adherence to the developed standards and guidelines helps ensure that all business continuation plans are consistent across the organization and that they address all the planning requirements that will facilitate an efficient recovery and compliance with legal and regulatory requirements, where applicable.

The organization’s policy should be that all business groups, subsidiaries, and corporate departments must-have business continuation plans that address business outages, such as disaster preparedness, response, recovery, and restoration.  Plans should be developed and maintained based on ongoing risk management and business impact analysis reviews.  Plans must be reviewed and tested according to Business Continuation standard timelines. The objectives of this program are to:

Define procedures that will allow the organization to respond appropriately to

• A business disruption
• Identify key individuals who will manage the process of recovering the business after a disaster
• Identify the teams that will complete the specific activities necessary for emergency response and recovery
• Specify the critical business functions that need to continue after a disaster
• Outline the logistics of recovering critical business functions
• Catalog interdependencies and resources that can assist in this process
• Establish procedures for the release of information to employees and the public
• Ensure the safety of employees and visitors of the organization.

This program contains information, procedures, templates, forms, guidelines, and reference material for defining and establishing the Emergency, Recovery, and Restoration operations in the event of a disruption affecting an organization facility with the means to maintain business continuity effectively and organized. This program contains information, methods, templates, forms, guidelines, and reference material for defining and establishing the Emergency, Recovery, and Restoration operations in the event of a disruption affecting an organization facility with the means to maintain business continuity effectively and organized. In addition, we will provide 40 hours of implementation, deployment, and phone, email, and related support.

Staffing Augmentation

Tronmaster provides employees with short and long-term project assignments for the client.

Direct Hire: Tronmaster can assist our client’s staff augmentation efforts by recruiting and placing full-time professionals within their organization. This service can be provided on a contingency or retained basis.

Temp-To-Hire: Tronmaster supplies employees for short—and long-term project assignments with the option for the client to hire the employee full-time. This is a cost-effective way to transition the employee from our payroll to your company's payroll.

Executive Search: Tronmaster can assist our client with the difficult task of recruiting and placing high-level executives. We can effectively source the right candidate through our extensive relationships and database management system. This service can be provided on a contingency or retained basis.

Whether you’re staffing for new application development projects, improving the performance of your existing systems, or migrating to a new platform, change requires immediate skilled talent; Tronmaster provides experienced, proven software and technology professionals with specific knowledge of your industry and systems. Our solutions are always cost-effective and uniquely tailored to your company’s business requirements. Tronmaster’s Information Technologies specializes in the recruiting and placement of professionals in the following disciplines:

• Internet: Web Developers, Application Programmers, Graphic Designers, Multimedia Designers, Database
• Programmers, Wireless Application Developers.
• Network: Network Administrators, Network Architects, Systems programmers, Network Security Engineers.
• Programming/Software Engineering: Programmer/Analysts, Applications Engineers, Information Architects, Quality Assurance Analysts.
• Technical Support: Desktop Support, System Administrators, Help Desk.
• Sales and Marketing: Product Managers, Project Managers, Sales Managers, Software Sales Specialists, and Business Development Professionals.
• ERP Implementer: Oracle, PeopleSoft, SAP, Workday, and JD Edwards

Tronmaster’ Office Administrations team can put the “human touch” into your “high-tech” office for peak workloads, special projects, staff vacations, or illnesses. You’ll save time and money by staffing the intelligent way: supplementing your full-time staff with Tronmaster Staffers. They’re always there when you need them the most!

Our Office Staffers represent a new breed of professionals with today’s most critical skills for your office environments. Our people are chosen for your assignment through our extensive skills-matching database, which contains thousands of highly qualified supplemental staffers with hundreds of skills to meet your exact specifications. The Office Administrations team recruits and places professionals in the following disciplines: Data Entry, Executive / Administrative Assistant, Reception / General Clerical Help Desk, Business Analysis, Desktop Publishing, Accounting / Bookkeeping, Spreadsheets, and Proofreaders.

Solar Distribution and Installation

Tronmaster distributes a Vertical Solar System consisting of a tower with vertically stacked PV panels around a pole and is custom-designed for your application and location; The System can be designed in any polygonal configuration and is optimized to meet the power requirements of our customers. The Controllable Electronic Components are packaged within the polygon frame to minimize the system's footprint. further

Benefits of Vertical Solar System

• Manufactured in the US
• PolyPower Solar grids do not destroy acres and acres of trees, as they are vertically mounted onto poles
• PolyGen™ Solar Grid installation and storage utilize less land space.
• Solar electronic modules are mounted at the back of the panels, not in large boxes on the side of homes and buildings
• Design that prevents accumulation of debris on our system
• The solar panels and wind turbine energy is utilized to operate the renewable energy generator
• The system can provide power anywhere on the globe
• Polygen also charges from the reflective light of the sun
• Designed for Disaster Preparedness
• Easy to maintain, install and operate
• The Polygen is adaptable; it can be mounted on the side of buildings, on top of roofs in an isosceles triangle configuration
• This system is designed to isolate or in combination with the utility power to reduce energy costs to the customer by utilizing our Power ISO and power sharing technology, including battery storage
• The system can be off-grid, grid-tie, or a combination of both and scalable with staged investment to accommodate growth
• Each system is configurable to support local micro or utility grid
• Configurable to support critical home appliances
• Performance monitoring options are available
• Our consoles are designed for easy movement and access through doorways

Tronmaster distributes Night Star® Retrofit (NSR), the patented LED Lighting Device with Revolutionary Energy Saving Technology (REST), creating robust and reliable street lighting. It is eco-friendly and recyclable; made from non-toxic materials, unlike traditional lights containing Mercury and Lead, it does not produce harmful Ultra ultraviolet rays (UVR) and reduces carbon footprint. It is scalable and adaptable to replace and customize various types of existing light fixtures.

Solar Configuration:

• 6-8 KW-Small Residences and Critical Loads
• 10-12 KW- Average Residences and Commercial
• 15-20 KW- Medium Sized Residences and Commercial
• 20-30 KW - Large Residences and Commercial,
• 50 -100 KW+ - Extra Large Residences, Commercial, Utility
• Unlimited MW to GW Scale- Renewable Energy to National Power Grids/Utility

Our Solar Charging Stations - Sample EV charging rest area/stop below features:

• Charging stations are powered via 100% PolyGen™ renewable solar energy and NOT fossil fuel
• Nine charging stations, fully charging nine cars simultaneously under an hour
• Supports multiple voltage requirements

Oracle eBusiness Suite Evaluation for Governance, Risk and Compliance

To perform a complete and comprehensive security and controls review that best benefits our clientele, Tronmaster uses the Tronmaster Validator Methodology along with the Oracle GRC Approach, which comprises the components below. These reviews assess each element of the Oracle application and environment in detail.

Accountability and Transparency

• Governance - Set and evaluate performance against objectives and authorize business strategy & model to achieve objectives
• Risk Management - Identify, assess, and address potential obstacles to achieving objectives and identify/address violations of mandated and voluntary boundaries
• Compliance - Encourage/require compliance with established policies and boundaries, detect non-compliance, and respond accordingly

Community of Sponsoring Organizations

• Comprised of leading professional organizations such as the AICPA, American Accounting Assoc., Institute of Internal Auditors, etc.
• Assist organizations in assessing and enhancing their internal control systems to control their activities better and move toward achieving their established objectives.
• Believes Enterprise Risk Management enables management to effectively deal with uncertainty and associated risk, creating opportunities to enhance the capacity to improve performance.

Risk Management Framework

• Component of ‘New Best Practices’ in public and private sectors
• Accountability of controls resides with process owners
• Adopted as the Federal Internal Control Standard
• OMB A123 Foundation for Internal Controls
• Promotes operational and control efficiencies

Effective Control Framework

• Provide a favorable control environment
• Continuously assess risks
• Establish and maintain control-related policies and procedures
• Key areas of weakness are documentation and maintaining updates
• Effectively maintained communication
• Monitor effectiveness of control policies and procedures as well as the resolution of potential problems identified by controls

Oracle Solutions for Governance, Risk, and Compliance (GRC)

• Supports continuous monitoring and auditing of risk and internal controls
• Best-in-class GRC core solutions to support all mandates and regulations
• Purpose-built business solutions for critical industries and GRC initiatives
• Pre-integrated with Oracle applications and technology, supports heterogeneous environments

Oracle Governance, Risk, and Compliance Applications Controls

• Preventive and detective controls
• What-if risk simulation
• Automated controls testing

Oracle Application Access Controls Governor - Enforce proper segregation of duties in applications

• Simplify segregation of duties enforcement with simulation and remediation
• Mitigate risk of privileged user access to enterprise applications with approval workflow and audit trails
• Accelerate deployment and time to value with pre-delivered controls library

Oracle Configuration Controls Governor - Ensure integrity of critical application setups

• Achieving consistent application setup and operating standards across multiple instances
• Track complete audit trails for changes to key configurations
• Tightly control change management to accelerate development and test time

Oracle Transaction Controls Governor - Identify inaccurate or fraudulent transactions

• Continuously monitor the accuracy of transactions and mitigate exposure to fraud
• Test against thresholds
• Search for anomalies
• Perform transaction sampling

Oracle Preventive Controls Governor - Enforce granular controls conditionally

• Implement field-, block- and form-level controls to hide, mask or validate the information
• Enforce business policy through additional automated processes
• Mitigate risk of application changes with approval workflow and audit trails

Oracle Governance, Risk, and Compliance Process Management

• GRC system of record
• End-to-end GRC process management
• Platform independent
• Integrated control management
• Closed-loop issue remediation

Oracle Governance, Risk, and Compliance Manager- Manage GRC activities across the enterprise

• Central repository for policy, risk & compliance documentation
• Automate certifications, audits, and management assessments
• Capture issues and manage remediation

Oracle Governance, Risk, and Compliance Reporting & Analytics

• Pre-built dashboards aggregate information from all sources
• Combine performance & GRC information
• Respond to KRI and issues
• Produce attestations and disclosures
• Configure to meet your specific needs

Oracle Governance, Risk, and Compliance Intelligence - Timely access to GRC information, better decisions

• 100+ pre-built KPIs for Risk, Certification, Controls, and Issues enable personalized reporting
• Self-service analysis and reporting with interactive dashboards and automated alerts
• Integrated financial statement and GRC information

Smart City Solutions

Smart City Solutions offers a comprehensive City Performance Management (CPM) system that empowers municipalities to effectively measure, manage, and enhance their operations. This system's core is a robust set of over 500 Key Performance Indicators (KPIs), carefully crafted to cover all critical aspects of city management. These KPIs span a wide range of municipal functions and form the foundation of a sophisticated performance management program, ensuring that every department operates at peak efficiency. The CPM toolkit is built around the principles of the Balanced Scorecard methodology, focusing on four essential perspectives that provide a holistic approach to city governance: Financial, Customer, Operations, and Employee measures. This toolkit is designed to help cities define, document, and track performance metrics across all divisions and agencies, including Finance, Fire, Police, Public Works, Parks, City Attorney, City Court Clerk, and more.

Key Components of the City Performance Management System:

Comprehensive KPI Framework: The CPM system offers an extensive suite of KPIs, covering all aspects of city operations. Each set of KPIs is strategically developed to reflect:

• Business Objectives and Goals that drive the core functions of each department.
• KPIs/Measures that align with those objectives, providing clear metrics for success.
• Targets based on national standards or benchmarks, allowing for objective progress tracking.
• Source and Distribution Analysis to identify data sources and stakeholders for effective performance reporting.
• Detailed Explanations that define the goals or KPIs in greater detail, ensuring clarity and understanding for all users.

Customizable KPI Workbook: A consolidated MS Excel workbook serves as the central repository for KPI data, with organized tabs for each city division or department. This customizable workbook provides a structured, user-friendly platform for tracking and analyzing KPIs, enabling real-time insights and informed decision-making.

Built-in Customization and Reporting Tools: The system includes built-in instructions to guide users through customization, data entry, and reporting process. This ensures seamless integration with existing systems and allows for the development of custom performance management solutions tailored to each city’s unique needs.

Comprehensive Support Tools:

• Requirements Template: This template facilitates the gathering of existing KPIs and the definition of new, custom performance criteria, allowing cities to refine their performance management approach.
• Sample Charts and Visuals: Pre-built MS Excel charts help visualize performance data, making it easier for stakeholders to understand and track progress.
• User Documentation Template: This customizable template aids in the creation of a comprehensive user manual, ensuring that city staff have the resources they need to use the CPM system effectively.
• Work Plan Template: Outlines the steps, responsibilities, and timeframes for implementing a tailored performance management program, ensuring a structured and efficient deployment.
• Concepts Guide: Describes the theoretical underpinnings and practical applications of the Balanced Scorecard methodology, ensuring that users understand both the "why" and "how" of the CPM system.

Expert Support for Seamless Integration

In addition to the powerful tools provided in the Smart City Solutions CPM toolkit, we offer 40 hours of expert support to assist with the system's implementation, deployment, and ongoing use. Our team of specialists, available via phone, email, and web-based support, is dedicated to guiding your city through every process step—from customization and data entry to reporting and optimization. This support is not just about troubleshooting, but about ensuring that you get the most out of our system, driving accountability, transparency, and continuous improvement across all departments. Smart City Solutions provides a cutting-edge framework for municipalities to manage their performance more effectively. With this powerful system, cities can optimize their operations, deliver superior services to residents, and build a foundation for long-term success.

Quality Assurance Manager (QA) Toolkit

The Quality Assurance Manager (QA) Toolkit is not just a resource, but a powerful and comprehensive support system designed to ensure the success of your projects. This customized solution includes over ten essential documents, templates, checklists, forms, and methodologies, all branded with your company name and logo and tailored to your specific operational requirements. Our QA Toolkit is meticulously structured to incorporate the most critical components of quality assurance, providing you with the tools you need to succeed.

• QS Document Standard – A definitive standard outlining the quality specifications for project deliverables, ensuring consistency and compliance with industry best practices. Production Implementation Readiness Assessment Checklist – A detailed checklist to assess whether a project is ready for production implementation, minimizing risks and ensuring smooth transitions.
• How to Write Effective Test Cases – A guide to writing precise, actionable test cases to streamline the testing process and enhance test coverage. Portfolio Assessment of Application Functional and Technical Quality – A thorough evaluation tool for assessing applications' functional and technical quality within a project portfolio. Root Cause Analysis – A methodology to systematically identify and address the underlying causes of defects or issues, preventing recurrence and improving overall project quality. Design Readiness Gate – A framework to assess the readiness of designs before progressing to the next phase, ensuring alignment with project goals and quality standards.
• Quality Plan Template – A customizable template for developing a project-specific quality plan that outlines the objectives, responsibilities, and processes required for quality assurance. Test Readiness Gate – A checklist to evaluate the readiness of a system or product for testing, ensuring that all necessary conditions are met before test execution begins. Project Closure Signoff Form – A formal document to obtain signoff from stakeholders, ensuring that all project deliverables are complete and meet the required quality standards before closure.
• Test Maturity Model (TMM) Questionnaires – A set of questionnaires to evaluate the maturity of your testing processes and identify areas for improvement. Test Plan Template – A detailed template to create a comprehensive test plan that defines the test strategy, scope, resources, schedule, and deliverables. QA & Testing Assessment Survey – A tool for assessing the effectiveness of QA and testing processes within your organization. QA Test Survey Scoring – A scoring mechanism to evaluate and interpret the results of your QA and testing assessments, providing actionable insights.

Implementation and Support Services

In addition to the robust set of documents and tools, the QA Toolkit also includes 12 hours of implementation and deployment support. This support is available via phone, email, and web, ensuring that your team has the assistance it needs to integrate the toolkit into your project workflows seamlessly. Our team will work closely with you to ensure the QA Toolkit is effectively deployed, enhancing your project management and quality assurance processes. With the QA Manager Toolkit, you’re not just getting documents; you’re receiving a complete, tailored quality assurance solution that will help drive excellence in your projects.

Training Toolkit

The Training Toolkit is an all-inclusive, customized resource designed to facilitate the planning, execution, evaluation, and promotion of effective training programs within your organization. This powerful toolkit is a carefully curated collection of over ten essential documents, templates, guides, checklists, forms, and methodologies, all branded with your company name and logo and tailored to your training needs and objectives. Our Training Toolkit is designed to cover every critical aspect of the training process, ensuring your team is equipped to deliver successful, impactful training sessions. The toolkit includes:

• User Training Plan – A structured, comprehensive plan that outlines the objectives, materials, resources, and timelines needed to deliver compelling user training, ensuring all participants are well-prepared. Performance Feedback Form – A tool for capturing constructive feedback on trainees' performance, allowing for meaningful evaluation and continuous improvement in training programs. Change Management Procedure – A step-by-step guide to managing change within training environments, helping teams adapt to new systems, processes, or tools while minimizing disruption.
• Training the Trainer – A guide designed to empower trainers with the knowledge, skills, and best practices necessary to deliver high-impact training sessions, ensuring consistency and quality across training initiatives. Test Plan Checklist – A checklist to ensure that training programs are thoroughly tested for quality and effectiveness before being delivered to participants, minimizing errors and maximizing learning outcomes. PLUS: You can select five additional documents from our extensive active library, tailoring the toolkit to suit your unique business goals. Whether you need specialized templates for specific industries or additional forms for training scenarios, this feature ensures that your toolkit aligns precisely with your organizational needs.

Comprehensive Implementation and Support

To ensure smooth integration and maximize the impact of your new training tools, the Training Toolkit also comes with 12 hours of dedicated implementation and deployment support. Our expert team will assist you via phone, email, and web support, helping you seamlessly deploy the toolkit within your organization and providing guidance on utilizing each resource best.

To ensure smooth integration and maximize the impact of your new training tools, the Training Toolkit also comes with 12 hours of dedicated implementation and deployment support. Our expert team will assist you via phone, email, and web support, helping you seamlessly deploy the toolkit within your organization and providing guidance on utilizing each resource best. Whether it's customizing templates or troubleshooting issues, we're here to ensure your training program is set up for success. With the Training Toolkit, you receive a robust suite of tools and the expert support you need to develop and execute training programs that drive accurate, measurable results. Let this toolkit be the foundation of your company’s excellence in training!

IT Manager (IT) Toolkit

The IT Manager (IT) Toolkit is a comprehensive, powerful resource designed to support every facet of IT management, ensuring your team can achieve and sustain operational excellence. This toolkit is a customized solution tailored to your organization, featuring over ten meticulously crafted documents, templates, guides, checklists, forms, and methodologies—all branded with your company name and logo, and aligned with your unique requirements. The IT Toolkit provides an all-encompassing framework to streamline IT operations and project management, enhancing decision-making, performance tracking, and strategic planning.

It includes:

• Ask The Client Survey – A tool to gather critical feedback from clients, ensuring that IT services meet or exceed expectations and identifying areas for continuous improvement. Savings + Impact Tracker Tool – A dynamic tracker that helps measure cost savings and the overall impact of IT initiatives, providing clear metrics to demonstrate value and efficiency. Staff and Management Performance Appraisal – A structured evaluation tool to assess the performance of both staff and management, driving accountability and fostering professional growth. Performance Feedback Form – A form designed to capture detailed individual and team performance feedback, supporting continuous performance improvement across IT functions.
• Program Management Plan – A comprehensive guide to managing IT programs, outlining key objectives, deliverables, resources, and timelines for success. Project Training Survey – A survey tool to assess the effectiveness of training provided to project teams, ensuring that training initiatives contribute to project success.
• Project Postmortem & Completion – A structured process for reviewing projects after completion, identifying lessons learned, successes, and areas for improvement to optimize future projects. Detailed Project Review Questionnaire – A thorough questionnaire used to evaluate project outcomes, ensuring that all aspects of project performance are measured and understood.
• Planning Preparation Using SWOT – A strategic planning tool using SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) to prepare for IT initiatives with a clear understanding of internal and external factors. Portfolio Priority Ranking & Benefit Scoring – A robust scoring system to prioritize IT projects based on their strategic importance and expected benefits, ensuring the most impactful projects are given priority. Project Initiation Request – A formal document to initiate new IT projects, capturing essential project details, objectives, and resource requirements. Productivity & Quality Assessment – A tool for measuring the productivity and quality of IT deliverables, helping to ensure that IT teams are operating at peak performance.
• Project Completion Survey – A survey to gather feedback upon the completion of projects, providing insights into project success and areas for improvement. Project Prioritization Model – A model to systematically prioritize IT projects based on business goals, resource availability, and strategic alignment. Project Management Workbook – A comprehensive workbook that serves as a central resource for managing IT projects, tracking progress, and ensuring all project milestones are met.

Comprehensive Support for Seamless Implementation

In addition to the robust set of tools, the IT Manager Toolkit comes with 24 hours of dedicated support to assist with implementation and deployment. Our expert team will provide personalized support via phone, email, and web, ensuring the seamless integration of the toolkit into your existing IT infrastructure. Whether setting up the tools, customizing them to your needs, or providing ongoing guidance, we are committed to ensuring your IT operations run smoothly and efficiently. The IT Manager Toolkit is not just a collection of documents, it's an essential solution designed to empower your IT department, optimize processes, and drive long-term success. Let this toolkit be your strategic partner in building an IT operation that delivers exceptional results!

Change Management & Audit (CM) Toolkit

The Change Management & Audit (CM) Toolkit is a powerful, all-in-one resource designed to ensure effective management change and maintain control throughout every phase of your organization's projects. This toolkit is a fully customizable solution featuring over ten essential documents, templates, guides, checklists, and methodologies, all branded with your company name and logo and tailored to your business needs. The CM Toolkit provides a complete framework for managing change, promoting compliance, and driving audit success. It includes the following critical components:

• Cost Benefit Model – A dynamic tool to assess the financial impact of changes, allowing your organization to weigh the benefits against the costs for informed decision-making.
• Risk Management Plan Log – A comprehensive log that tracks potential risks throughout the change process, ensuring risks are identified, evaluated, and mitigated effectively.
• Walkthrough Procedure – A step-by-step guide for conducting thorough walkthroughs of processes or projects to ensure compliance with change management protocols.
• Compliance Evaluation Guide – A guide to assessing and ensuring that changes comply with relevant regulatory and internal standards, safeguarding your organization from legal and operational risks. IT QA, Metrics & Test Process Glossary – A glossary defining essential quality assurance, metrics, and test processes specific to IT, providing clarity and consistency in your change management efforts.
• Change Request Assessment—Benefits Scoring Guide—This is a scoring guide for evaluating the benefits of proposed changes, ensuring that only high-impact changes are prioritized and implemented.
• Project Issue Management Process – A process to track and resolve issues that arise during change implementation, minimizing disruptions and ensuring smooth transitions.
• Quality System Standards Training – A training module designed to ensure that all team members understand and adhere to the required quality system standards.
• QS Review Procedure – A review procedure to ensure quality standards are met throughout the change process, promoting accountability and excellence.
• Planning Preparation Using SWOT – A strategic planning tool utilizing SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to prepare for successful change initiatives.
• Project Request – Benefits Scoring Worksheet – A worksheet that helps quantify and prioritize change requests based on their strategic benefits.
• Portfolio Priority Ranking & Benefit Scoring – A system for ranking and scoring the benefits of change initiatives across your project portfolio, ensuring that resources are allocated to the most valuable changes. Business Requirements Checklist – A checklist to capture and address all business requirements during the change management process.
• Program Specification Checklist – A tool to verify that all program specifications are appropriately documented and aligned with business needs.
• Deliverable Tracking Checklist – A checklist to track the progress of deliverables, ensuring that milestones are met on time and within scope. System Specification Checklist – A checklist to ensure all system specifications are clearly defined and followed during the implementation of changes. Test Plan Checklist & Test Results Checklist – Tools to ensure that your testing process is thorough and effective, from initial test planning to final results evaluation.
• Vendor Developed Software Checklist – A checklist to assess the quality and compliance of software developed by external vendors. Implementation Stage Health Checklist – A tool to evaluate the project's health during the implementation stage, ensuring all critical factors are on track. Trial Stage Health Checklist & Execution Stage Health Checklist – Tools to evaluate the success and readiness of projects during the trial and execution stages.
• Business Case Health Checklist – A checklist to evaluate the robustness of your business case, ensuring that it provides a strong foundation for change. Post-Implementation Stage Health Checklist – A tool to review the success and stability of changes after implementation, ensuring continued alignment with business objectives. Project Health Checklist – A comprehensive checklist to assess overall project health at any stage of the change process. Software Management Plan Checklist – A tool to ensure software management practices align with change management goals. Production Implementation Readiness Assessment Checklist – A final assessment tool to ensure all elements are ready for production implementation, reducing the risk of post-launch issues.

Expert Support for Seamless Integration

To further guarantee the successful implementation of your Change Management & Audit Toolkit, we provide 24 hours of dedicated support. This support includes guidance on toolkit deployment, configuration, and troubleshooting via phone, email, and web-based support. Our expert team will ensure that your organization can integrate these tools seamlessly into your management and audit processes, driving efficiency and improving outcomes.

The CM Toolkit is more than a set of documents; it’s a complete, tailored solution designed to empower your organization to manage change with precision, control, and success. This toolkit gives you everything you need to navigate change confidently while maintaining audit readiness and organizational stability. From the currently active library! In addition, we will provide 24 hours of implementation, deployment, phone, email, and related support.

Software Asset Management (SAM) Toolkit

The Software Asset Management (SAM) Toolkit is an essential, all-encompassing resource designed to help your organization take complete control of software management while ensuring compliance and maximizing the value of your software investments. This toolkit offers a customized solution that includes over ten meticulously designed documents, templates, guides, checklists, and methodologies, all branded with your company name and logo and tailored to your specific software asset management needs. With a focus on promoting software control, regulatory compliance, and operational efficiency, the SAM Toolkit provides a holistic approach to managing your software assets. It includes:

• Project Postmortem and Completion—A comprehensive process for reviewing software-related projects, identifying key lessons learned, and ensuring that every aspect of the project was completed to the highest standards. SAM Executive Assessment—A high-level assessment tool for executives to evaluate the overall performance and compliance of software asset management practices, providing insights to drive decision-making and improve governance.
• SAM Detail Assessment Survey – A thorough survey designed to evaluate the specifics of your software asset management processes, identifying areas of strength and opportunities for improvement. Project Request Form – A formal document to initiate software-related projects, capturing critical project details, objectives, and resource requirements to ensure alignment with business goals. SAM Compliance Process Assessment – A structured process to evaluate and ensure compliance with software licensing agreements, legal requirements, and organizational policies, safeguarding your organization against potential risks and penalties.
• PLUS: You can select five additional tools from our active library, allowing you to customize the SAM Toolkit to address your organization's unique challenges and priorities. This feature ensures the toolkit perfectly aligns with your business’s software management needs.

Unmatched Support for Seamless Implementation

We provide 24 hours of dedicated support for implementation and deployment to guarantee the toolkit's successful deployment. Our expert team will assist you through phone, email, and web-based support, ensuring your organization fully integrates the SAM Toolkit into your existing processes. Whether you need guidance on customizing templates, setting up processes, or troubleshooting, our support ensures a smooth and effective rollout. The Software Asset Management (SAM) Toolkit is more than just a set of documents—it’s a complete solution that empowers your organization to efficiently manage software assets, maintain compliance, and optimize the value of your software investments. By implementing this toolkit, you’ll have the tools, processes, and expert support needed to achieve software management excellence and protect your business from costly compliance issues.

IT & Business Measurement Program

The IT & Business Measurement Program is a powerful, all-inclusive solution that promotes continuous process improvement and maximizes business performance through strategic measurement. This program offers a comprehensive set of tools and resources tailored to your organization’s specific needs, including over ten meticulously crafted documents, templates, guides, checklists, forms, and methodologies—each branded with your company name and logo to reflect your unique identity. This customized program provides everything you need to create a robust framework for measuring and improving IT and business performance, ensuring you can make data-driven decisions and continually refine your processes. The program includes:

• Organizational Readiness for the Measurement Survey – A survey tool to assess your organization’s readiness for implementing measurement programs, ensuring that the right foundations are in place for success. Business Value KPI Metrics – A set of key performance indicators (KPIs) designed to measure and track the business value generated by IT initiatives, providing clear insights into the impact of your projects. SAM Compliance Process Assessment – A structured assessment to ensure that your organization’s software asset management practices comply with licensing and regulatory requirements, helping you avoid costly compliance issues. Project Request Form – A formal document for initiating IT or business projects, capturing essential details, and aligning the project with your organizational goals.
• Portfolio Priority Ranking and Benefits Scoring – A ranking and scoring system that prioritizes your project portfolio based on each project's strategic benefits and impact, ensuring that your resources are focused on the most valuable initiatives. Metrics Requirements GQM Audience Analysis – A guide that follows the Goal-Question-Metric (GQM) approach to define measurement requirements and analyze the intended audience, ensuring metrics are aligned with business objectives. Project Management Workbook – A comprehensive workbook for managing projects, tracking progress, and ensuring all project deliverables are aligned with measurement goals.
• Measurement Program Plan – A detailed plan for designing, implementing, and managing a measurement program, tailored to your organization’s objectives and challenges. Software Measurement Guidebook – A guidebook that outlines best practices for measuring software performance and quality, helping your organization improve software development processes. Function Point Program – Approach & Implementation – A structured approach to implementing function point analysis for software measurement, providing a clear methodology for quantifying and improving software development.

Comprehensive Support for Seamless Implementation

To ensure the successful rollout and integration of the IT & Business Measurement Program, we provide 40 hours of dedicated support for implementation, deployment, and ongoing assistance. Our expert team will be available via phone, email, and web-based support to guide you through every process stage—from customizing templates to troubleshooting implementation challenges. With this extensive support, your organization will have the tools and resources needed to leverage the power of measurement and continuous process improvement fully.

Productivity Toolkit

The Productivity Toolkit is a comprehensive, all-encompassing resource designed to support every aspect of your organization’s activities, promoting continuous process improvement and driving operational success. This toolkit is a customized solution tailored to your unique needs, including over ten essential documents, templates, guides, checklists, forms, and methodologically branded with your company name and logo to align with your organizational identity. The Productivity Toolkit is strategically built to enhance productivity, streamline operations, and foster a culture of continuous improvement. It incorporates the following critical resources:

• Productivity & Quality Assessment – A tool for assessing productivity and quality across various organizational functions, helping you identify strengths and areas for improvement. Cost-Benefit Model – A dynamic model that provides a clear evaluation of the costs and benefits associated with specific initiatives, enabling informed decision-making to maximize ROI. ITIL Readiness Assessment – An assessment designed to evaluate your organization’s preparedness for adopting IT Infrastructure Library (ITIL) best practices, ensuring readiness for improving IT service management. SAM Detail Assessment Survey – A detailed survey to assess the current state of your Software Asset Management (SAM) practices, providing insights into areas that need enhancement or compliance improvements.
• QA & Testing Assessment Survey – A survey that evaluates the effectiveness of your quality assurance and testing processes, helping to identify gaps and optimize performance. SAM Compliance Process Assessment – A structured evaluation tool to ensure compliance with software licensing and legal regulations, mitigating risks and safeguarding your organization from potential penalties. Production Readiness and Support Plan – A comprehensive plan to ensure that systems and processes are fully prepared for production, minimizing risks and ensuring smooth deployment and ongoing support.
• Project Post-Mortem & Completion – A thorough process for reviewing completed projects, capturing lessons learned, successes, and opportunities for improvement to enhance future projects. How to Build & Evaluate RACI Charting – A guide to creating and evaluating RACI (Responsible, Accountable, Consulted, Informed) charts to clarify roles and responsibilities within projects and teams, improving efficiency and accountability. Document Content Effectiveness – A tool to assess the effectiveness of your organization’s documentation, ensuring clarity, accuracy, and value in your written processes and communications.

Extensive Support for Seamless Integration

To ensure smooth and effective deployment of the Productivity Toolkit, we provide 40 hours of dedicated support for implementation, deployment, and ongoing assistance. Our team of experts is available via phone, email, and web-based support to guide you through the process, helping you customize the toolkit to your specific needs, integrate it into your workflows, and troubleshoot any challenges. The Productivity Toolkit is more than just a set of documents—it's a strategic, customizable solution designed to empower your organization to achieve continuous process improvement, boost productivity, and drive sustained success. This toolkit gives you the tools, insights, and expert support needed to create a high-performance culture that continuously delivers measurable results.

Project Manager (PM) Toolkit

The Project Manager (PM) Toolkit is a powerful, all-inclusive resource designed to support every facet of project management, ensuring that your projects are executed efficiently and successfully. This toolkit offers a fully customizable solution tailored to your organization’s needs, featuring over ten essential documents, templates, guides, checklists, forms, and methodologies—all branded with your company name and logo. Designed to promote excellence in project execution, the PM Toolkit equips you with the tools to streamline processes, manage risks, and ensure compliance at every stage of your projects. The toolkit includes:

• Compliance Evaluation Guide – A comprehensive guide to evaluate and ensure that your projects adhere to regulatory requirements and internal compliance standards, minimizing risks and protecting your organization from legal issues. SAM Executive Assessment – A high-level assessment tool for executives to evaluate the effectiveness of software asset management (SAM) practices within project execution. SAM Detail Assessment Survey – A detailed survey designed to assess the intricacies of SAM processes, providing insights into how well your projects manage software assets and where improvements can be made. SAM Project Plan – A structured project plan tailored for SAM initiatives, helping you precisely outline project objectives, timelines, resource requirements, and deliverables.
• ITIL & IT Service Management Readiness Assessment – A readiness assessment designed to evaluate your organization’s preparedness for implementing ITIL best practices and IT service management standards, ensuring a smooth integration of ITIL principles into your project management framework. PLUS: You can choose five additional tools from our extensive active library, giving you the flexibility to customize the PM Toolkit further to address your unique project management challenges. Whether you need specialized templates for risk management, communication plans, or performance tracking, these additional tools ensure that your toolkit perfectly aligns with your organization’s needs.

Comprehensive Support for Seamless Implementation

To ensure the smooth deployment and integration of the PM Toolkit, we provide 12 hours of dedicated support for implementation, deployment, and ongoing assistance. Our expert team will work closely with you via phone, email, and web-based support, helping you customize the toolkit, set up the necessary processes, and troubleshoot any issues. This personalized support ensures your organization can leverage the toolkit for maximum project success. The Project Manager (PM) Toolkit is more than just a set of documents—it’s a strategic, customizable solution that empowers your project teams to manage projects with precision, efficiency, and confidence. With this toolkit, you’ll have everything you need to drive project success, meet compliance requirements, and deliver consistent, measurable results across all your initiatives.