Tronmaster guides you to set up a successful PMO! Our offerings help companies, government entities, consultants, and driven individuals plan, execute, and deliver exemplary results.

Find below 100 Best practices Templates, Tools, Guides, Processes, Checklists, Metrics, Methodologies, and more to execute your projects more effectively and efficiently. Our clients have successfully utilized our services to reduce project costs and timelines.

In addition to having the right toolsets, you must select the right project manager who has the following four critical skill sets: (1) technical & functional, (2) leadership, (3) strategic & business management, and (4) political savviness to manage your projects.

1. PROJECT INITIATION AND RISK REQUEST: This document contains several components to help define and initiate a project and clarify the associated business and technical risks. These include the project Initiation Template, Risk analysis Worksheet, Technical Risk Assessment, Risk Analysis Summary, and Sample (blank) forms. The information is used to develop the criteria for defining the business problem and scope, as well as the business risk and technical risk factors.

2. PROJECT CHARTER: This sample Charter Guideline steps through Developing and completing the entry criteria, Problem statement objectives/goals, Business case/benefits, Project scope, Project team, Project plan, Critical to quality, and more.

3. PROJECT TEAM KICK-OFF: This guideline is critical to a successful project launch. The guideline contains tips and techniques for an effective kick-off meeting, support for inviting attendees, and a comprehensive sample meeting agenda, topics, discussion points, and timings.

4. BUSINESS REQUIREMENTS FORM TEMPLATE: This template addresses the process flow, constraints, objectives, and controls. Each process is documented in terms of rules, data, volumes, and acceptance criteria.

5. COMBINED REQUIREMENTS DOCUMENT TEMPLATE: This combined Requirements Document identifies the functions and capabilities that the application and system must provide for the project to be successful, including template completion instructions, language, and word use, project background, regulatory requirements, detailed business function requirements, user-specific requirements; non-functional requirements including scalability needs, data conversion, training, etc. All known constraints, assumptions, and dependencies are also clearly defined.

6. STANDARD PROJECT PLAN: This documented process provides a comprehensive documented template in MS Project to help you quickly prepare a custom MS Project Plan. The template format and structure address All Tasks and Activities of the Systems Development Life Cycle, Associated task and phase dependencies, Estimation factors, Standard roles and responsibilities, and Deliverables in a standard format. The initial task provides extensive notes as instructions to enable and customize the planning process.

7. CHANGE REQUEST FORM TEMPLATE: This template in MS Word provides the mechanism for defining and documenting a requested change. Included are the elements needed for presentation to a change review board for approval and action, including Change Description, Approach, Estimated Effort, Costs, and Benefits

8. CHANGE REQUEST LOG TEMPLATE: This template in MS Excel allows you to populate and track all changes requested with results quickly. The data becomes important for Determining the frequency of change, change density, and other key metrics in managing an individual project and improving the overall project process.

9. STAKEHOLDER ANALYSIS TEMPLATE: This template in MS Excel focuses on establishing project stakeholders. As you think about critical stakeholders, consider the 12 questions and how you might answer them. This activity will assist the team in creating a robust Stakeholder Analysis and Log. Stakeholder analysis aims to inform the project manager and sponsor who should contribute to the project, where barriers might be, and the actions that need to be taken before detailed project planning.

10. ISSUES LOG TEMPLATE: This Template in MS Excel includes fields for tracking and managing Issue Resolution. The Active tab fields include Id, Priority (select Showstopper, High, Normal, Low or Insignificant), Issue Description, Status, Amplification, Date open, Source, Date Due, Assigned To, Date Closed and Resolution Description. The Completed tab and Future tabs facilitate tracking Issue history.

11. COMMUNICATION PLAN & LOG: This template in MS Excel with 2 tabs addresses preparation of each component of a communications plan as well as rollout considerations. The plan is supported by a second tab log that allows you to track the actions and results as well as a Sample software management communications plan.

12. PROJECT WEEKLY STATUS REPORT TEMPLATE: This template allows you to quickly identify status, progress and ongoing plans for individuals assigned to a project on a weekly basis. The consistent format allows the project manager to easily show the current project health against standard definitions as well as aggregate individual contributions to summary project reports.

13. PROJECT WEEKLY STATUS PREPARATION TEMPLATE: This template provides insights and direction for completing each area of the weekly project status including the current project health against standard definitions to ensure that all individuals understand the instructions, guidelines and results. The guide includes status, schedule, and accomplishments. Issue and Change summary related to standard color-coded Health Indicators.

14. MEETING MINUTES TEMPLATE: This template allows you to quickly track the Minutes from any Meetings in a standard format.

15. SDLC ESTIMATION METHODOLOGY & TEMPLATE: This SDLC Estimating Methodology can be used to develop and track the time and related cost estimates for an SDLC based project. The first tab provides an extensive set of estimating approach and Instructions; the second tab is used to document a range of Key Factors that may influence the Task Estimates developed on tab three with over 100 estimating factors across 6 SDLC phases of development. The template can be used to create an initial high level "pre-feasibility" level estimate. The SDLC template can then be updated on a periodic basis to refine estimates with actual time and expenses. Subsequent estimates are built upon the prior estimates and include revised estimates to complete for specific deliverables.

16. PROJECT PRIORITIZATION MODEL: This document provides a “how-to” methodology to be used as a basis for: Defining and establishing the relative priority for a series of projects and Help build and maintain the organization program or portfolio.

17. PROGRAM MANAGEMENT WORKBOOK: This (over 20 page) methodology consists of an integrated set of templates and guidelines for managing a program or set of projects. The methodology consists of 15 integrated components or tabs/sheets used in managing and tracking a program/project. The tabs include Project Score Cards, Risk & Issue Logs, Action Items, Deliverables Log, Decision Log, Critical Milestones, Change History, Quality Gates, Lessons Learned and more. Project Managers may choose not to use certain sheets. A template history is also included as the last tab/sheet to track/record any template changes.

18. PROJECT RISK ASSESSMENT: This document provides a starting point for assessing a project’s risk characteristics. Based on this assessment, the answers here are entered into the Risk Log Template to calculate the probability of the risk occurrence. From there, the project team can define appropriate mitigation strategies to reduce the risk factors and improve the probability of a successful project outcome. Use Section 2 of the document to identify the specific risk event and its impact on the project. Use Section 3 of the document to determine specific risk response plans.

19. DETERMINE PROJECT SCOPE: This guide provides a scope questionnaire to help evaluate the possibilities and complexities associated with identifying and clarifying a project opportunity. The questionnaire focuses on defining the potential scope for a project opportunity and evaluates enterprise, project management and project content related issues. The potential scope related risk issues can include project breadth (i.e., the extent of planned functionality and potential implementation site/locations), duration, complexity (i.e. new technology), as well as project management and industry factors.

20. DESIGN READINESS GATE TEMPLATE: This template allows you to review key questions to determine whether the project has satisfactorily completed all required activities in the Requirements Phase and should be approved to begin the next phase.

21. PROGRAM SPECIFICATIONS TEMPLATE: This template allows you to review, address and document the key components of individual program specifications that can be used to determine whether the project has satisfactorily completed all required activities and should be approved to begin the next phase. Components include processing logic and rules as well as any screens, reports and output file definitions.

22. PROCEDURE SPECIFICATIONS TEMPLATE: This template allows you to quickly draft a company procedure in a standard format.

23. QUALITY PLAN TEMPLATE: This template allows you to quickly draft a company Quality Plan related to: Quality Assurance, Control, Improvement initiatives and Standard format.

24. TEST READINESS GATE TEMPLATE: This template allows you to review key questions to determine whether the project has satisfactorily completed all required activities in the Design Phase and should be approved to begin the next phase.

25. CHANGE CONTROL TEMPLATE: This template provides a log form for tracking change requests.

26. ACTION ITEMS LOG: This template allows you to quickly track open Action Items to completion.

27. RISK PLAN LOG TEMPLATE: This template allows you to quickly identify, prioritize and manage project risk factors.

28. PROJECT METRICS TEMPLATE: This template allows you to quickly identify and document goals, related metrics, measurement approach, targets and actual results.

29. DOCUMENT WALKTHROUGH TRACKING: This template allows you to quickly track review, approval and certification of any Deliverable or Document in a standard format.

30. PROJECT CLOSURE FORM/TEMPLATE: This template allows you to quickly document and certify Project Closure by the “Team” and the “Client” in a standard format for both internal and external project

31. QA RELEASE SUMMARY TEMPLATE: This template allows you to provide and document a summary of tests and defects related to a system release.

32. TRAINING PLAN TEMPLATE: This template helps facilitate development of a training plan and ensures that all key components of the plan are understood and agreed to to ensure effective training: Curriculum, Location, Schedule, Duration and Facility Needs.

33. USER ACCEPTANCE TEST (UAT) PLAN TEMPLATE: The intent of this document is to describe the UAT program provided by the Team for the User for the implementation of the system. The key objectives are to ensure that the delivered software meets the needs of the business by validating results against requirements; uncover gaps between user expectations and the system deliverables produced. The template provides a testing approach, testing considerations and a framework for developing test scripts.

34. QUALITY ASSURANCE TEST PLAN TEMPLATE: This template helps facilitate development of a test plan and ensure that all key components of the plan are defined and understood to drive the testing process including: Test Cases/Scripts, Expected Outcomes, Resources Needed, Schedule, and Facility Needs.

35. TEST RESULTS SUMMARY TEMPLATE: This template in MS Word helps you to document test results including Regression and Volume Test summaries.

36. QUALITY ASSURANCE (QA) & TESTING ASSESSMENT SURVEY: This template provides a Survey (MS Word) consisting of over 100 rated and open-ended questions in 8 dimensions with completion instructions and cover letter. Easily converted and used with Survey – Monkey!

37. Test Maturity Model (TMM) QUESTIONNAIRE: This extensive template allows you to assess the maturity of your testing capabilities through a set of over 75 questions focused around the: Test Environment, Process, Materials and Outcomes.

38. QA TEST SCORING TEMPLATE: This scoring template in MS Excel consists of 2 tabs and is used in conjunction with QA Testing survey template and Testing Maturity. The Scoring Summary tab calculates and displays entry factors, and the Chart tab displays the results graphically. The template allows for/insertion of entries for each respondent. The Scoring template will calculate the number of Respondents as well as the Median, Average and Mean scores for each Question and each related Dimension. The Template identifies the associated Test Maturity Level for each question. The Template calculates and prepares "radar" charts for the QA Test and Test Maturity in the Chart tab.

39. SYSTEM SPECIFICATION TEMPLATE: This template allows you to review, address and document the key components of the System specifications that can be used to determine whether the project has satisfactorily completed all required activities and should be approved to begin the next phase. Components include: System overview, Data design Code tables as well as any Program/module specifications.

40. TEST PLAN & SCHEDULE TEMPLATE: This template addresses 7 broad areas including the: Test plan, Identify test cases, Prepare the test environment, Execute the test, Validate results, Error correction and Release to production.

41. OPERATIONAL READINESS PLAN TEMPLATE: This template allows you to establish a plan for production support required after implementation. The plan includes identifying staffing, process, procedures, help desk support and other necessary facilities.

42. BUSINESS VALUE KPI METRICS: This template identifies and describes over 50 KPI/metrics for evaluation, selection and use by project and program managers as well as business users to demonstrate the business value of the work effort regardless of size.

43. PROGRAM MANAGEMENT PLAN: This template provides a framework for establishing and managing a project or program. Key sections address schedule management, cost management, configuration management, risk and issue management, sourcing management, project monitoring and control as well as the quality management plan.

44. BUSINESS OWNER/SPONSOR ROLE DESCRIPTION: Identify and define the Business Owner/Sponsor through a flexible Role Description SAMPLE that encompasses: Purpose and Key Responsibilities and Knowledge & Experience for the Role.

45. AGILE PROJECT SELECTION SCORECARD: This template helps Project Managers, development leads, and any groups that make the decision on a development approach between Agile and Waterfall. Leading IT groups recognize that the selection of the right approach can play a key role in implementation and optimal realization of expected project benefits. This tool provides a framework for assessing an Agile or Waterfall project direction.

The Scorecard supports decisions related to: Mitigating risks specific to Agile delivery, Determining the portion of the project portfolio that should use Agile and Pinpointing necessary changes to team and stakeholders' skill sets to support the use of Agile.

46. SECURITY RISK ASSESSMENT & MANAGEMENT PLAN TEMPLATE: This template helps summarize the scope and results of the risk assessment and highlight high risk findings and required management actions. This template also describes the purpose of the risk assessment in context of the organization’s overall security program. This template also describes the scope of the risk assessment including system components, elements, users, field site locations (if any), and any other details about the system to be considered in the assessment. This template also details the approach used to conduct this assessment.

47. REQUIREMENTS TRACEABILITY MATRIX: The Requirements Traceability Matrix is intended to track all business requirements through each phase of the project. By doing this, the project team is assured that the requirements have been propagated through each successive elaboration (business requirements, functional design, technical design) and that the functionality has been tested in the various test phases. This also provides a snapshot of the requirements and changes made to them. NOTE: The template “assumes” that Quality Center (QC) or an equivalent tool is used as a repository for all test planning. The QC tool may be used exclusively for requirements traceability or pick up from this document with the unit test plan. A conscious decision must be made by the team with regards to how this deliverable will be used.

48. COST-BENEFIT ANALYSIS TEMPLATE: The Cost Benefit template consists of 6 sections describing the: Project schedule, Vendor related data, One-time start-up or development costs by quarter, Annual ongoing costs, FTE reduction detail definition and Annual benefits by type by quarter over a five-year horizon.

49. BUSINESS CASE TEMPLATE: The business case provides general information on the issues surrounding a business problem and the proposed project or initiative created to address it. The problem may be process, technology, or product/service oriented. The template outlines: Anticipated outcomes, Recommendation and justification, Project overview, Project description and Cost-benefit analysis.

50. PROJECT PRODUCTION SUPPORT TEMPLATE: The purpose of this document is to ensure that all appropriate documentation for Production support of the system is in place. As such this template will reference other appropriate documents and acts as a summary for team review.

51. CODE REVIEW RESULTS TEMPLATE: This template enables the team to record key aspects of a code review including: Describe Feature/Function(s) Under Review, Code Author(s), Review Facilitator, Project Manager Approval, Review Schedule, Review Team and Review Results.

52. RISK MANAGEMENT POLICY SAMPLE: This sample Organizational Risk Management Policy helps an organization form a risk management program to pursue its risk management goals and objectives. Risk management is the process of making and carrying out decisions that will minimize the adverse effect of accidental losses upon our company. In this Sample, Senior management has formed a risk management program to pursue and define the company’s risk management goals and objectives.

53. COMMUNICATION PLAN SAMPLE: Communications and Rollout Plan uses a Software Program SAMPLE as the basis for the plan. The Sample plan consists of 11 key components including items such as the Policy and General Communication on the Software Program. Each Communications Plan component is described noting the: Vehicle of the Communication, Audience, Who Is Accountable and Responsible; Timeframe and Frequency of the Message.

54. APPLICATION PROFILE TEMPLATE: This Application Profile template enables a team to capture all the relevant information and characteristics of an Application including: Ownership, Usage, Maintenance, Update cycles, Key Inputs, Outputs and Deliverables. This information forms the backbone for developing and/or maintaining an application inventory and becomes a critical resource for updating, governing, managing and analyzing the application portfolio in an organization.

55. PROJECT CATEGORY RECOMMENDATIONS: This guideline helps you to define, describe and document the various types of discretionary (strategic, R&D) and non-discretionary (support, compliance) projects to support planning.

56. PROJECT REVIEW INTERVIEW GUIDE: This guideline helps you to conduct in-depth interviews of all project dimensions to gather information in a standard format.

57. TESTING LEADS INTERVIEW GUIDE: This guideline helps you to conduct in-depth interviews of all Testing Individuals to gather critical information in a standard format.

58. INDIVIDUAL (MANAGEMENT) INTERVIEW GUIDE: This guideline helps you to conduct in-depth interviews of all Management and Executive Individuals to gather critical information in a standard format.

59. PROJECT TRAINING SATISFACTION SURVEY: This guideline helps you to conduct in-depth survey of all participants in Training to gather feedback in all related areas in a standard format.

60. PROJECT COMPLETION AND LESSON LEARNED GUIDE: Be in a position to improve your processes and organization through a structured and standardized approach to conduct and document a post project review and apply lessons learned from of all aspects of the project process.

61. HOW TO BUILD BUSINESS CASE GUIDE: This MS PowerPoint guide defines each component of a business case and focusing on various business groups’ interests establishes how to quantify tangible and intangible benefits.

62. BUILD READINESS GATE GUIDE: This guide provides the format and form to confirm all work and deliverables have been completed and key questions have been resolved in order to obtain approval and authorization to proceed to the Build phase of the project.

63. DEPLOY READINESS GATE GUIDE: This guide provides the: Format and form to confirm all work and deliverables have been completed and Key questions have been resolved in order to Obtain approval and authorization to Proceed to the deployment phase of the project.

64. WALKTHROUGH PROCEDURE GUIDE: To obtain approval for a Software Development Life Cycle Deliverable including the prerequisites, completion criteria and approval required.

65. DETAILED PROJECT REVIEW QUESTIONNAIRE: Comprehensive set of over 30 detailed questions to drive an individual project assessment.

66. ISSUE MANAGEMENT PROCESS GUIDE: Define the business process for issue identification, assignment, documentation and resolution.

67. PLANNING PREPARATION USING SWOT: This guideline will help you improve the quality of planning preparation using Situational and SWOT analysis. Completing the guideline steps will: Increase the efficiency and effectiveness of your planning, Reducing re-work, Missed opportunities and Wrong directions.

68. PROJECT REQUEST BENEFITS SCORING: This guideline establishes the relative benefits of new project requests as a basis for prioritizing and selecting entries to the portfolio. Scoring is based on a format consistent with the four factors of the balanced scorecard. There are 10 areas each with a possible total of 10 points within the Factors providing a maximum of 100.

69. PROJECT SPONSOR SURVEY: This guide provides a survey for gaining project sponsor feedback. On a scale of 1 to 5 where 1=extremely dissatisfied and 5=extremely satisfied, please indicate your level of satisfaction with each of the following areas/topics. On the survey, choose only one response per question. If the question does not apply to this project, select NA for Not Applicable. This scale is used for each question except for the open-ended items (7-8).

70. SDLC RACIS CHART: This guide provides a strong starter overall "Standard" Systems Development Life Cycle (SDLC) Tasks and the Related Roles & Responsibilities that are organized into a high-level RACIS Chart where: (R) Responsible: Person(s) who complete a particular task, Accountable: Person who is the decision-maker about the task (accountable to the correct and thorough completion of the task), Consulted: Person(s) who’s advice is sought before a final decision is made, Informed: Person(s) notified once a decision has been made, and (S) Support: Person(s) supporting the responsible party to ensure successful delivery of the task.

71. BUSINESS REQUIREMENTS CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in successfully completing Business Requirements.

72. PROGRAM SPECIFICATION CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in successfully completing Program Specifications.

73. DELIVERABLE TRACKING CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in completing the project deliverables.

74. SYSTEM SPECIFICATIONS CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in successfully completing System Specifications.

75. TEST PLAN CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in successfully completing Test Plans.

76. TEST RESULTS CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in successfully reviewing Test Results.

77. VENDOR DEVELOPMENT SOFTWARE CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in ensuring that the vendor is meeting the company development requirements.

78. QC DELIVERABLE TRACKING CHECKLIST: This checklist contains all of the key criteria as a series of questions to be met in completing the quality review of project deliverables.

79. IMPLEMENTATION STAGE HEALTH CHECKLIST: Checklist to guide review and acceptance of a project in the Implementation Stage.

80. TRIAL STAGE HEALTH CHECKLIST: Checklist to guide review and acceptance of a project in the Trial Stage.

81. EXECUTION STAGE HEALTH CHECKLIS: Checklist to guide review and acceptance of a project in the Execution Stage.

82. BUSINESS CASE HEALTH CHECKLIST: Checklist to guide review and acceptance of a project in the Business Case Stage.

83. POST IMPLEMENTATION STAGE HEALTH CHECKLIST: Checklist to guide review and acceptance of a completed project in the Post Implementation Stage.

84. PROJECT HEALTH CHECK: Rate and score the “health” of a project in 7 key areas – with instructions to complete.

85. SOFTWARE MANAGEMENT PLAN: This checklist outlines over 50 questions/criteria related to Software Management Plan standards, compliance, technical reference, plan content, change procedure and readability.

86. PROJECT COMPLETION SATISFACTION SURVEY: This documented process helps you to define and conduct in-depth survey of all participants in a Project to gather feedback in all related areas in a standard format.

87. SOFTWARE ASSET MANAGEMENT (SAM) PROJECT PLAN: This documented process provides a comprehensive template in MS Project to help you to prepare a custom SAM Project Plan that addresses: All Tasks and Activities of the Software Asset Management product Life Cycle with Associated dependencies, Estimation factors, Roles and responsibilities and Deliverables in a standard format.

88. COST BENEFIT MODEL: This is a 6 tab model in MS Excel. The intent of this model/tool is to provide a straw-man process for measuring financial value of all new projects in a standardized manner across the organization. This model also provides a basis for benefit tracking across the life of a project. A key goal is that this model becomes embedded in the business case as part of the overall process.

89. HOW TO GATHER AND DOCUMENT BUSINESS REQUIREMENTS: This comprehensive procedure template has over 20 pages of guidance that define and assist in completing each component of a systems and business requirements effort. This includes the definition of both functional and non-functional requirements.

90. QUALITY SYSTEM DOCUMENT STANDARDS: This document provides an array of standard document deliverables for each phase of the project life-cycle.

91. QUALITY SYSTEM SURVEY REVIEW PROCEDURE: The Quality System Survey is used to determine how well positioned your organization is to gain the benefits associated with the modified quality documents and staff training program. This survey is made up of several questions important to determine the successful implementation of the Quality program. The respondent provides quick responses that, in summary, provide the information and feedback necessary to maintain and improve the quality program.

92. Quality control (QC) TEST PLAN: The 16 page Quality Control (QC) Test Plan is both a template and comprehensive example with the following objectives: Define the activities required to prepare for and conduct the specific test (System Integration Test (SIT), Regression Test or Performance Test).Communicate to the stakeholders the test strategy which includes (a description of how the test will be conducted, the scope of the test, an estimated testing schedule, a description of the testing tools, defect management procedures and Roles and responsibilities. Identify deliverables and responsible parties and Describe dependencies and risks.

93. QUALITY PLAN: This Quality Assurance (QA) Plan describes the overall QA process for the project. This document supports and serves the following objectives: Describes End to End QA Process, Define QA Approval Criteria, provide input and direction to the individual test approaches, Identify the software components that should be tested, List the recommended Test Requirements for the application under test, Identify the required resources and tools, and List the deliverables during the test lifecycle. The Sample QA Plan follows the Waterfall Software Development Life Cycle (SDLC) Process. Each of the six phases (Initiate, Requirements, Architect and Design, Build and Validate, Deploy, Close) should produce all the required artifacts and must meet all QA approval Criteria.

94. VENDOR EVALUATION: This form facilitates choosing a Vendor among candidate vendor organizations. Fill out the Vendor Evaluation form for each candidate organization to rate and weight candidates. Rating Criteria are provided in the document. Enter weight factors that fit your priorities on this Summary Worksheet. Weight factors are whole numbers between 1 and 5, with 1 indicating a rating criterion of low significance and 5 indicating a rating criterion of high significance.

95. PORTFOLIO & DASHBOARD WORKBOOK CHARTS: An array of over 60 practical and useful charts arrayed across 15 tabs and a sample Dashboard used to illustrate managing, tracking and reporting. The Tab & Chart Template Summary includes QC Test RCA, Risk, Privacy, Controls & Compliance, Cyber Incident Analysis, Incident Case Type & Closure, Case Time Analysis, Investigation Analysis, Financial Analysis, Portfolio Project & Process, Availability & Outage, Fraud Analysis, Vulnerability Test Results, Workload Analysis, and Training Coverage.

These templates and guidelines can be used for a variety of business and IT needs including: Managing a program or set of projects; Managing risk & security; Process management; Testing & quality management; Tickets & SLAs; Budget & financial management; Training & resource management, and Workload & time management. Users can modify, expand, delete or use the charts as is to illustrate key aspects of IT security, process, projects, workload and quality management.

96. QUALITY TESTING PROCESS: Quality Assurance (QA) versus Quality Control (QC) is well defined in this 25 slide presentation. QA isn’t about “testing” alone. QA involves the entire product/software development, deployment & services PROCESS. Monitoring and improving the processes, making sure that agreed-upon standards and procedures are followed, and ensuring that problems are found and dealt with. It is oriented to 'prevention'. QC involves the operation of a system or application under controlled conditions and evaluating the results. The controlled conditions should include both normal and abnormal conditions. Testing should intentionally attempt to make things go wrong to determine if things happen when they shouldn’t, or things don't happen when they should. It is oriented to 'detection'.

97. MEMORANDUM OF UNDERSTANDING: This document provides the framework for documenting a non-binding understanding of work being considered between 2 or more parties. This MOU forms the basis for developing a more comprehensive agreement with standard clauses and components.

98. NON-DISCLOSURE (NDA) AND CONFIDENTIALITY AGREEMENT: A standard non-disclosure agreement (NDA) with all clauses to be found for protection and approval - allowing the user to modify if necessary.

99. MASTER SERVICE AGREEMENT (MSA): A Master Services Agreement and coordinated Task Order document supported by all of the standard terms & conditions to define the formal contractual relationship between 2 parties including clauses for: Responsibilities, Assignment of Personnel, Payment & Payment Terms, Conflict of Interest, Termination, Indemnification, Liability, Insurance, Mediation, Assignment and more.

100. PRODUCTION IMPLEMENTATION READINESS CHECKLIST: This checklist/scorecard consists of over 60 high-level question areas that can be used to determine the readiness for a system or product to be implemented into production. The checklist should be customized by adding, changing, and deleting Assessment Area activities in coordination with the project team, vendors, and consultants.

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